Draft: these documents are not final yet and have not been reviewed by a lawyer.

Support and contact

Last updated: 7 October 2026

Contact

Write to pomoc@example.com in English or Polish. If it’s about your account, write from the account’s email address. We usually reply within a few working days, and to complaints within 14 days at the latest.

A problem with an Order

  • Agree the details of the Task in the Order’s chat.
  • The Seller didn’t do the Task: if they don’t mark it as done within 7 days of payment, you get your money back automatically.
  • Something’s wrong with the Task: within 72 hours of the Seller marking it as done, tap “Report a problem” and describe what’s wrong. We will decide the Dispute and who gets the money. If you do nothing, the Task is accepted automatically.
  • Refunds go back to the card you paid with. They usually appear within a few working days, depending on your bank.

Payouts for Sellers

  • Set up payouts in the App: Profile → Payouts. Stripe handles the form, identity verification and your bank account.
  • See your balance and payout history in Profile → Payouts dashboard.
  • We pay out to your bank account once you have £50, PLN 200, $50 (depending on the currency), and at least every 80 days.
  • If Stripe asks for more information, payouts wait until you provide it (“Finish setup”).

Foocha rejected or blocked

Foochas are checked automatically by an artificial intelligence model, and ambiguous ones by a person as well (Terms, section 7). If you think we got it wrong, write to pomoc@example.com with the foocha title and your username. A person will check it, and you will get a reply with reasons within 14 days.

Foocha limit

You can send 10 foochas in 24 hours. Every foocha sent for checking counts, including rejected ones, and archiving a foocha doesn’t free up a place. Attempts that never reached the check don’t count, for example an interrupted video upload or a temporary outage. Once you reach the limit, the App shows when you can add your next foocha. The limit protects Foocha from spam.

Report illegal content

Anyone, even without an account, can report a foocha, video or message they believe is illegal or breaks our Terms. Write to pomoc@example.com and include:

  1. what you are reporting: the foocha title and the Seller’s username, a link to the video, or another description that lets us find it,
  2. why you believe it is illegal or breaks our Terms,
  3. your name and email address (not required for reports of child sexual abuse),
  4. a statement that you believe in good faith that the information in your report is accurate and complete.

We will confirm we received your report, review it without undue delay and tell you what we decided. If the content threatens someone’s life or safety, also contact the police.

For public authorities

Point of contact for authorities of EU Member States, the European Commission and UK authorities: pomoc@example.com. We correspond in English and Polish.

Your account