Delete your account

This page is about the Foocha app, run by [TODO: nazwa firmy].

In the app

1. Open the Profile tab.
2. Below “Sign out”, tap Delete account.
3. Read what we will delete and confirm with Delete account forever.

Your account is deleted straight away. This can’t be undone. You can later create a new account with the same email address.

If you have an Order in progress (paid, marked as done or in a Dispute), as a Buyer or a Seller, it has to finish first.

Without the app

Email pomoc@example.com from your account’s email address with the subject “Delete my account”. If you write from a different address, we will ask you to confirm that the account is yours. We will delete it within 30 days, under the same rules as in the app.

What we delete

• your email address (replaced with a hash it can’t be read from) and sign-in data,
• your username,
• your foochas and their videos (foochas someone bought keep only their title),
• foocha moderation results and your feed viewing history.

What we keep

Order history, Disputes, the chat, Proof videos and ratings given to Sellers (in their average). The other party to the Order can see them, and the law (accounting, card chargebacks) requires us to keep them. Instead of your name they show “Deleted account”. How long we keep them is explained in our Privacy Policy.

Data held by Stripe

Payout details (identity, bank account) are held by Stripe, not by us. To have them deleted, contact Stripe through the Stripe support site. Money for completed Orders will still reach your Stripe account after you delete your account in the app.